Customer Corner
Testimonials

We just wanted to say the hot tub is great. Our journey to buy a hot tub started some time ago. After many phone calls we set out with our budget inhand; we were after a 5/6 seater and we knew your prices were over our budget. After many one stop garden shops (overnight hot tub shops) we decided to visit HotSpring at Chelmsford. You greeted us & when we said our name you remembered us & also remembered our budget. That did not stop you giving us so much advice & with NO hard sale. After looking around Miriam noticed the Sovereign - we all spoke about it & then we said goodbye.We sat in our car for about 10mins & said to oursleves YOU GET WHAT YOU PAY FOR! We went back into the shop & are now the proud owners of a HotSpring Sovereign hot tub. The only bad thing we could say about it is our friends do not invite us to visit them any more -for some strange reason they only want to visit us. Thanks again. It was your advice that changed our minds - we could have made a big mistake! This is a photo of Miriam & our grandchildren....

I have been the proud owner of a HotSpring hot tub since 2001.  I started with a Tiger River Bengal spa that in my experience was low maintenance, cheap to run and extremely reliable.    After enjoying the Bengal for 18 months I decided to upgrade in both size and performance to a Caldera Geneva hot tub also supplied by HotSpring.  Whilst I found the performance great and enjoyed the larger seats, it was far less reliable and more expensive to maintain both in chemical and electricity usage.  Unfortunately the Caldera developed an unrepairable defect, and HotSpring offered a number of replacement options - I decided to opt for the top specification HotSpring Summit.  I not only found the performance to be as good as the Caldera I have found it to be far more energy efficient and less demanding on chemicals, which in my years of hot tub ownership can only put down to far superior insulation and the new 5 high spec Tri-X patented filters.  I did have some reservations about having to clean a total of 5 filters as apposed to the one that I was used to on the Caldera, but the new Tri-X filters can be cleaned in the dishwasher which I have found much more convenient!  HotSpring have a great warranty back-up service which I would personally regard as the secondary most important part of spa ownership after personal design and performance preferences. (NB: HotSpring no longer sell the Caldera)

We have loved having the hot tub and have been impressed with your company's service from when we started to enquire about your hot tubs to present day. 

Just wanted to say we are really enjoying using the hot tub in all weathers.  We added a covered gazebo and decking to assist in that. We are still very pleased that we chose your company and delighted with the Tiger River Caspian hot tub that you sold us.  You were right about getting used to the chemical analysis - finding it very easy now - soon picked it up. As you will see from the photo's, we have done a lot in the garden now, what with the decking and planting etc.  The hot tub has really made a great difference to the house and garden.  What is even better, is the difference using it seems to have made to my back.